Published Last updated Written and reviewed by the Resale Intelligence team
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Transfer to the account on the invoice, then send proof with the invoice number. Once checked, the plan changes and the invoice becomes a receipt.
- Who can do this:
- Owner (role defaults; the owner can change them)
You pay for the service by bank transfer against the invoice; there is no automatic card billing yet. Once the team has checked the payment, the plan changes and the invoice becomes a receipt.
Where invoices come from
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When an owner chooses a paid plan; see Choose the right plan for your store.
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Before the service period ends, the system issues a renewal invoice and tells the owners.
Every invoice has a number, the price before VAT, 7% VAT on its own line, the total and the due date.
Pay for the service
Open Plan and billing and find the Awaiting payment box with the invoice number, the amount and the due date.
Transfer the money to the bank account name and number shown. If a PromptPay ID is shown, you can pay by PromptPay instead.
Send proof of the transfer with the invoice number to the contact shown in the same box.
Wait for the team to check the payment. Once checked, the plan changes straight away.
View and print invoices
Tap View invoice, or pick one from the Invoices list at the bottom of the page, then tap Print.
| Status | Meaning |
|---|---|
| Awaiting payment | Not paid yet |
| Overdue | Past the due date and still unpaid |
| Paid | Paid; the document prints as a receipt |
| Cancelled | The invoice was cancelled, for example because another plan was chosen |
Issued invoices can't be edited. If the store details on an invoice are wrong, such as the legal name or tax ID, correct them under Store settings before you next choose a plan.
You paid but the plan hasn't changed
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The team checks the transfer first, so the status stays Awaiting payment until the payment is recorded.
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Make sure you sent the proof of transfer with the invoice number.
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Don't pay twice. If it seems to take unusually long, contact the team with the invoice number; see Contact the team with a reference code.
If it isn't paid when the period ends
The store becomes Past due and keeps working normally during a 7-day grace period. If it is still unpaid, the store moves to the free plan. See Overdue payment and the grace period.