Published Last updated Written and reviewed by the Resale Intelligence team
If a renewal invoice is unpaid when the period ends, the store is past due but works during a grace period, then moves to the free plan with all data kept.
If the renewal invoice isn't paid when the period ends, the store becomes past due but keeps working normally during a 7-day grace period. If it is still unpaid, the store moves to the free plan. No data is lost.
What happens when
| When | What happens |
|---|---|
| Before the period ends | The system issues a renewal invoice, due on the last day of the period, and tells the owners |
| Period ended, still unpaid | The status becomes Past due, the overview shows a Subscription payment overdue banner and owners are notified |
| During the grace period | Every feature of the current plan keeps working as normal |
| After the grace period | The unpaid invoice is cancelled, the store moves to the free plan and owners are notified |
Paying while past due
Pay the outstanding invoice as described in Pay for the service by bank transfer or PromptPay. Once the team has checked the payment, the status goes back to active.
If the store has moved to the free plan
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All data stays; nothing is deleted.
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Features outside the free plan are switched off, such as valuation and repairs. See This feature is in a higher plan.
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Staff and branches beyond the free plan keep working, but you can't add new ones. See Can't add staff or branches: plan limit.
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The free plan's monthly purchase and sale quota applies straight away. See Monthly purchase and sale quota reached.
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You can choose a paid plan again at any time; the system issues a new invoice. See Upgrade or downgrade your plan.