Help Center
Step-by-step help for the second-hand store system. Search with the words your store uses, in Thai or English.
Popular tasks
- How the system helps your store: a quick overview An overview for stores that buy and sell used phones and computers: buying, pricing, stock, sales, money, customers, true profit and what is not open yet.
- Set up your store: sign up, store and first branch Sign up, verify your email, name the store, pick its business type and first branch, then turn on 2FA. Currency, time zone and pricing defaults are set for you.
- Buy your first item: the short version Buy your first item in four parts: model and spec, IMEI or serial and inspection, the seller with their ID, then price and payment. Then confirm the purchase.
- Sell your first item and print a receipt Sell your first item: scan the IMEI or search the model, check the price, choose how you are paid, confirm the sale, then print an 80 mm or A4 receipt.
- Invite staff and choose their role Invite staff by email from the Team page, choosing their role and branches. They accept from the email link. Pending invitations count as plan seats.
- Move from Excel to the system Import existing stock, customers and past sales from Excel or CSV. The system matches columns, checks data before you confirm and can roll back a whole batch.
- Buying a phone: the full process Buy a phone on one screen: choose the model and spec, scan the IMEI, inspect, record the seller, set the price and pay. One confirm puts it in stock.
- Buying laptops and MacBooks: spec and serial number Laptops are bought on the same screen as phones, but you must pick the exact chip, RAM and storage, enter the serial number and use the computer checklist.
Categories
Pick the category for the task at hand. Every article describes how the system really works.
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Getting started
Set up your store, make your first purchase and sale, invite your team, move from Excel, and the daily routine from opening to closing.
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Buying and intake
Buy phones and laptops step by step: pick the model from the catalog, scan the IMEI, inspect and grade, record the seller and pay them.
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Valuation and Safe Buy
Read a valuation: Safe Buy, the price range, confidence and risk reasons, and what to do when there is not enough data yet.
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Stock and item costs
View and filter stock, set list prices, record repairs and per-item costs, transfer items between branches and track stock age.
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Selling and receipts
Sell at the counter, put several items on one bill, give discounts, split payments, take trade-ins and print receipts.
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Voids and returns
Why bills can't be deleted, how to void a document with a reason, take back items and refund, and when a second person must approve.
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Cash and money accounts
The store's money accounts, opening balances, recording money in and out, moving money between accounts and fixing negative balances properly.
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Customers and personal data
Add and find customers, verify identity, risk levels, PDPA consent by purpose and requests from the people the data is about.
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Reports and Store Intelligence
True-profit, sales, cash-flow and stock-age reports, and what Store Intelligence flags every morning with the next step to take.
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notifications
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Notifications
The bell and the notification inbox, the morning summary, email alerts, and choosing which notifications you receive.
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Team and permissions
Store roles, individual permissions, branch limits, tasks that need a second person, access reviews and the audit log.
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Account and security
Turn on two-factor authentication, recovery codes, forgotten passwords, signed-in devices and how your store's data is protected.
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Plan and billing
Choose a plan, the free trial and free plan, paying invoices, upgrading or downgrading, the monthly quota and VAT.
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Store settings
Store details on documents, branches, licences, purchase and sale defaults, slow and dead stock thresholds, and security settings.
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Data import and export
Import stock, customers and past sales from Excel or CSV, fix problem rows, roll back an import and export all of your store's data.
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Troubleshooting
Can't find a model or item, scanning fails, no access, an expired page, receipts that don't fit the paper, and how to contact the team.
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Not available yet
Pawn lending, gold, Dealer Exchange and network data are not open yet. Why, and what you can use in the meantime.
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Frequently asked questions
Which plan do I need to read the Help Center?
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Anyone can read it, on any plan, on the website and in the system. When an article covers a feature of a higher plan, the top of the article says which plan it starts from.
Can I use the system on my phone and computer at the same time?
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Yes. You can sign in with the same account on several devices. The data is kept in the system, not on the device, so every device shows the same.
Why doesn't my menu look like the owner's?
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The menu follows each person's access, the features in the store's plan, and the features opened for the store. Someone without access to cost or cash won't see those menus or figures.
If I never change anything, which notifications do I get?
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Almost every topic you are allowed to receive is on under the bell from the start, except the daily summary, which is set to email. Some topics, such as a negative balance, also start with email on when the plan includes it.
Do report totals include voided documents?
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No. Report totals count completed documents only. Voided documents can still be seen on the transactions page and stay in the full store export with their reversals.
Does imported data count toward the monthly transaction limit?
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No. Imported opening stock and past sales are not purchases or sales of that month. The limit counts only purchases, sales and trade-ins made in the system.
Not available yet
Straight answers about what isn't available yet, why, and what to use in the meantime.
- Pawn is not open yet Pawn contracts are not open to stores yet; the Pawnshop Act rules must pass legal review first. Meanwhile, pawnshops can use buying, selling and stock. schedule Not available yet
- Pawn, redemption sale and buying: the differences A pawn keeps ownership with the customer; a redemption sale passes it but allows buy-back; buying gives it to the store. Only buying can be recorded today. gavel Awaiting legal review
- Can I take goods on consignment? Not yet. A consignment type exists in the data, but no screen to take goods in, sell for the customer and pay out. Don't record consigned goods as a purchase.
- Dealer Exchange is not open yet The dealer marketplace is not open yet; it needs enough dealers in each area and a dispute process. Meanwhile, aged stock reports help you decide what to clear. schedule Not available yet
- Gold shop features are not open yet Buying and valuing gold, silver and jewellery is not open yet. It needs its own engine based on weight and purity, and must pass a compliance review first. schedule Not available yet
- Province prices and the cross-store IMEI signal Reference prices from many stores and the cross-store IMEI warning are not open yet; they need a privacy review first. Valuation uses your store's own data. schedule Not available yet
- Anti-money-laundering reports are not open yet Flagging transactions for AMLO reporting is not open yet; the duties of each business type must be confirmed first. The system sends no reports to AMLO for you. schedule Not available yet gavel Awaiting legal review
- ML price advice and the public price index ML price advice and a public price index are not open yet. Today valuation uses explainable rules on your store's actual sales, shown with a confidence score. schedule Not available yet
Read more
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Guides for second-hand stores
How to price, work out true profit and handle slow stock
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Glossary
Safe Buy, true profit, Days-to-Sell and the other terms the system uses
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functions
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Methodology
The formulas and data behind valuations and profit
Still need an answer? Ask the team
Type your question about using the system. The team replies by the email or phone you give. Common questions become FAQs without naming anyone.
See true profit from the first unit you buy
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