Published Last updated Written and reviewed by the Resale Intelligence team
Each role sets what a staff member can do and see, from owner and store admin to supervisor and cashier. Every member can open the live permission table.
Everyone in the store has one role. The role decides what that person can do and see. There are 13 roles, including Dealer, which can't be used yet. Every member can open the live permission table under What each role can do.
Roles in the store
| Role | What they do | What they can't do |
|---|---|---|
| Owner | Everything, including the plan, security, pricing controls and the full store export | Delete accounting evidence or the audit log |
| Store Admin | Runs the day-to-day for the owner: team, branches, stock, sales and reports | Appoint owners or admins, change pricing, security or plan controls, or download the full store file |
| Manager | Buys, sells, adjusts stock, voids and approves other people's work | Approve their own work, manage the team or change store settings |
| Supervisor-Approver | Approves above Safe Buy, above the limit, voids, refunds and write-offs | Buy or sell, or approve their own work |
| Cashier | Buys within the limit, sells within the discount cap and verifies customer identity | Void, refund, see cost or lower a customer's risk level |
| Appraiser | Inspects, values, buys and sees cost | Buy above the suggested price without a second person, sell or void |
| Technician | Manages repairs, inspects and edits item details | Buy, sell or see customers |
| Inventory staff | Sets prices, transfers between branches, records item expenses and requests write-offs | Write off without a second person, or trade with customers |
| Accountant | Sees transactions and financial reports, records cash movements and reads the audit log | Buy, sell or void |
| Auditor | Read-only review of transactions, financial reports, cash, the audit log and team access | Change or record anything, or see customers' sensitive data |
| Privacy Officer | Looks after personal data: sees customers including sensitive data, reads the audit log and reviews access | Touch money, buy, sell or see cost |
| Viewer | Sees the overview, items, transactions and general reports | Change anything, or see full IMEIs, cost or customers |
Dealer is an outside dealer partner. It can be chosen only once Dealer Exchange opens.
The principles behind the roles
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The person who does the work doesn't approve it. Risky actions, such as voiding your own document or a large refund, need a second person. See Why some tasks need a second person.
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See only what you need. For example, cashiers don't see cost and profit, and auditors don't see customers' ID numbers.
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Nobody hands out more than they hold. A store admin can only give roles and permissions they hold themselves.
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Roles that reach money or customer data need 2FA. See Who must use 2FA and how long they have.
Choosing a role for a staff member
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Start with the role closest to that person's everyday work.
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If one or two permissions are missing, add them individually instead of choosing a bigger role. See Adjust one person's permissions.
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If the person works at only some branches, limit them to those. See Limit staff to certain branches.