Published Last updated Written and reviewed by the Resale Intelligence team
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Tap "Forgot password?" on the sign-in page, enter your email and follow the link to set a new password. Every device is signed out and 2FA stays on.
If you forget your password you don't need to contact anyone: ask for a reset link by email yourself. The link only goes to the email address you signed up with.
Set a new password
On the sign-in page, tap Forgot password?.
Type the email you signed up with and tap Send reset link.
Open the email from the system and tap the reset link.
Type the same password in New password and Confirm new password.
Tap Save new password, then sign in with the new password.
After the reset, the system signs you out on every device and cancels "remember me" everywhere. If you use 2FA you still enter the 6-digit code as usual; resetting the password doesn't turn 2FA off.
What the new password needs
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At least 10 characters.
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Upper-case letters, lower-case letters and a number.
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It must not be a password known from a public data leak. If the system refuses it, choose another.
If the email doesn't arrive
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Wait a little, then check your spam or promotions folder.
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Check the address you typed. The system shows the same message whether or not the address has an account, so the message doesn't confirm the address is right.
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One address can receive at most 5 reset emails per hour. If you asked too often, wait and try again.
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Links expire. If the page says the link is invalid or expired, ask for a new one.
Changing your password while you still know it
Go to Security from the menu at the top right, enter your Current password and the new password on the Change password card, then tap Save password. All your other devices are signed out; the one you are using stays signed in.