shield_lock Help Center
Account and security
Turn on two-factor authentication, recovery codes, forgotten passwords, signed-in devices and how your store's data is protected.
- Turn on two-factor authentication (2FA) Turn on 2FA with an authenticator app: scan the QR code, enter the 6-digit code and save your recovery codes. Owners and store admins must do this first.
- Who must use 2FA and how long they have Owners and store admins need 2FA at once. Roles that reach money or customer data, like managers, get a grace period. Owners can require it for everyone.
- 2FA recovery codes and changing phones Recovery codes let you sign in without your phone. Each works once and is shown once, so keep them safe. You can make a new set and move 2FA to a new phone.
- Lost your phone or locked out of 2FA Lost the phone with your authenticator app? Sign in with a recovery code. Without one, support resets 2FA after checking who you are, more strictly for owners.
- Forgot your password: reset it by email Tap "Forgot password?" on the sign-in page, enter your email and follow the link to set a new password. Every device is signed out and 2FA stays on.
- Signed-in devices and signing out everywhere See which devices are signed in to your account and sign out any you no longer use or recognise. Changing your password signs out all other devices.
- Why the system signed you out You are signed out after inactivity, after a long session, when this device is signed out remotely or after a password change. The message tells you which.
- Why you are asked for your password again Sensitive tasks such as changing team access, exporting data or large voids ask for your password again, so someone using a device left open cannot do them.
- How your store data is separated and protected Each store's data is kept apart in the database, customer IDs and IMEIs are encrypted, people see what their role allows and key changes are logged for good.
Other categories
- rocket_launch Getting started
- add_box Buying and intake
- query_stats Valuation and Safe Buy
- inventory_2 Stock and item costs
- point_of_sale Selling and receipts
- undo Voids and returns
- account_balance_wallet Cash and money accounts
- group Customers and personal data
- monitoring Reports and Store Intelligence
- notifications Notifications
- badge Team and permissions
- credit_card Plan and billing
- settings Store settings
- upload_file Data import and export
- support Troubleshooting
- hourglass_top Not available yet
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