Support and after-sales service
Reach the team by phone and LINE
Support for using the system by phone and LINE is part of the fee. Remote access to your machine and online training are extra services with an additional charge.
Contact details
Active customers can message the team from the settings menu in the system, or use the form on the contact page.
What support can help with
Included in the fee
Using the system and setting up your shop
Ask how to buy, sell, set staff permissions or read reports.
Problems while using it
Report anything unusual and the team helps check and fix it.
Request a new model
Models not yet in the catalogue are reviewed by the team and added.
Import your existing data
Ask how to prepare an Excel or CSV file so it imports correctly.
Extra services, charged separately
You can always ask the team for the price before using a service.
Remote access
The team connects to your shop's machine over the internet to help with setup, importing data or fixing a problem together with you.
Charged extra, or included in a higher-level package as agreed.
Online training
Training for the owner and staff online, at a time you arrange.
Charged by the hour
Help yourself right away
Frequently asked questions
Which support channels are there?
Reach the team by phone and LINE, or send a message through the form on the contact page. Active customers can message the team from the settings menu in the system.
Read more: Contact us
Is support included in the fee?
Support for using the system by phone and LINE is included. Remote access to your machine and online training are extra services with an additional charge.
Can the team connect remotely to help?
Yes. It is charged extra, or included in a higher-level package as agreed. You can ask the team for the price before using the service.
How is online training charged?
It is charged by the hour. Ask the team for the price and arrange a time by phone or LINE.
Can I move my data from Excel myself?
Yes. Import your Excel or CSV file yourself from the data import menu. The system matches columns and lets you check before confirming, with a rollback within 30 days. If you want the team to help remotely, that is charged extra.
Talk to the team before you decide
Try every feature free for 14 days, no card needed