Published Last updated Written and reviewed by the Resale Intelligence team
On this page
News, maintenance and important notices show as a one-line banner at the top of the app and in the bell, some by e-mail too. Past ones are on one page.
The platform uses announcements to tell you about things that concern your store, such as maintenance, new features, billing, legal and security matters. An announcement is text and a link only: it does not change your store's data and never asks for personal data or passwords.
Where announcements appear
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Top banner: a one-line strip above the content of every page. It shows one announcement at a time, the more important first. The rest are on the Platform announcements page. Press Dismiss this announcement once you have read it.
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Bell: some announcements are also sent to the store's notification inbox. See The notification bell and inbox.
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E-mail: used for things you should know straight away, sent in the language you chose in the app.
Who sees which announcement
Each announcement goes only to the group it concerns, such as the stores on one plan, stores with an overdue invoice, or members with certain roles. You see only the announcements that match your store and your role, and you cannot see what other stores received.
Maintenance announcements
A maintenance announcement does not type dates or times into its text. The app shows the window itself, in your store's time zone. From about an hour before it starts until it ends, the banner cannot be dismissed, so everyone sees it before work is lost.
What you can and cannot switch off
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You can always dismiss the banner, except a maintenance banner during the period above. Dismissing is personal: your colleagues still see it.
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Billing, legal and security notices always reach the notification inbox and cannot be switched off in Notification settings. Their e-mail is a service notice, so it cannot be unsubscribed from.
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New-feature news and tips can be switched off in Notification settings. Their e-mail goes only to people who switched it on.
Stay careful
The platform never asks for your password, 2FA code or card details through an announcement. If a message that claims to be an announcement asks for these, do not follow it and tell the platform team. Links in announcements lead only to pages in the app or articles in our help center.