Published Last updated Written and reviewed by the Resale Intelligence team
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Imported the wrong file? Roll the whole batch back within 30 days. Its documents are voided with reversals, not deleted; items used since are kept.
- Who can do this:
- Owner, Store Admin, Manager (role defaults; the owner can change them)
If you imported the wrong file, picked the wrong branch, or a whole column of costs was wrong, you don't have to void documents one by one. Roll the whole batch back in one go. The system cancels what the batch created but keeps the history.
Before you roll back
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You can roll back within 30 days after the import finished. The import results page shows the last day.
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Stock and sales history batches also need Void transactions, because rolling back voids documents in the books. Without it you won't see the rollback button.
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Voids follow the same second-person rules as any other void. The owner can roll back alone (as can anyone when the store runs in solo mode), and the system records it in the Self-approved actions report. If someone other than the owner rolls back, rows that need an approver are kept with a message. See When a void or refund needs a second person.
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A reason is required. It is saved in the audit log and on each voided document.
Steps
Open Import data and tap the batch under Import history.
Tap Roll back batch.
Type a Reason that others will understand, for example "wrong branch".
Tap Roll back batch in the confirmation window and let the system work. You can close the page meanwhile.
What the system does
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Stock and sales history: every document the batch created is voided with reversing entries. Nothing is deleted; the documents stay in Transactions with the void reason.
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Items used since: if a device has another record after the import, such as a sale, repair or transfer, it is kept and shown as Can't roll back (kept). Void those records first, then void that device's document on its own.
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New customers: deleted if they have no records in the system yet; otherwise kept.
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Updated customers: set back to their old values, but only fields that still hold the imported value. Fields someone changed later are left alone.
After the rollback
The batch page shows how many rows were Rolled back and how many were Can't roll back (kept). You can then fix the file and import it again, even the same file. Once the rollback window has passed, the stored row data is deleted automatically and the rollback button disappears.