Published Last updated Written and reviewed by the Resale Intelligence team
On this page
Open the document, tap Void, give a reason and get an approver if needed. Money and costs are reversed, the device status is restored and the document stays.
- Who can do this:
- Owner, Store Admin, Manager, Supervisor-Approver (role defaults; the owner can change them)
You void a document from its own page, and you always give a reason. The system writes reversals for all its money and cost entries and restores the device status. The original document stays, marked voided. Why deleting isn't possible is explained in Why bills can't be deleted, and voids are used instead.
Before you start
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You need the Void transactions permission. By default it is held by: Owner, Store Admin, Manager, Supervisor-Approver.
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If you recorded the document yourself, or it's above the amount or age limit, a second person must approve. See When a void or refund needs a second person.
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If a customer brings back something from a real sale, use a return instead. See Take back an item and refund the customer.
Open Transactions and tap the document you want to void.
Tap Void.
Write a Void reason that others will understand, for example "wrong model chosen, re-recorded in the next document".
If the Another authorised person must approve box appears, have the approver enter their own email, password and 6-digit code, or tap Ask for approval later.
Tap Confirm void. For a large document, the system asks you to confirm your own password again.
After voiding
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The document shows a red This transaction has been voided box with who voided it, when and the reason.
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Reversed payments are marked Reversal, and the drawer and account balances adjust on their own.
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The device status changes according to the document type:
| Voided document | Device |
|---|---|
| Purchase | Becomes Voided and leaves stock |
| Sale | Back to Ready to sell |
| Trade-in | The sold device is ready to sell again; the traded-in device leaves stock |
| Return | Back to Sold |
| Write-off | Back to ready to sell |
| Branch transfer not yet received | Back to ready to sell at the sending branch |
| Item expense | That cost is taken off the device |
Asking for approval later
If no approver is in the shop, tap Ask for approval later. The approver is notified and decides under Approval requests with their own 2FA code. Once it's approved, come back to the document, tap Void again, type the reason again if the box is empty, and confirm. The approved reason is used. A request no one decides expires after 72 hours. See Send and decide approval requests.
When you can't, or shouldn't, void
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A return refers to this sale: void the return first, then the sale.
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The device has moved on: for example, a purchase can't be voided once that device is sold. Void the later document first. The system names the stock code and the status in the way.
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A branch transfer already received: transfer the device back instead.
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Data imported from Excel: single documents can be voided, but if the whole file was wrong, roll back the import instead. See Wrong import: roll back the batch instead of voiding.