Published Last updated Written and reviewed by the Resale Intelligence team
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If a whole import was wrong, roll back the batch on its import page within 30 days instead of voiding documents one by one.
- Who can do this:
- Owner, Store Admin, Manager (role defaults; the owner can change them)
If a whole Excel import was wrong, such as opening stock, past sales or a customer list, don't void its documents one at a time. Roll back the whole batch from that import's page. The system voids every document in the batch, with reversals, in one go. You can do this within 30 days of the import finishing.
Why roll back the batch
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One action: one file can create hundreds of documents, and voiding them one by one is slow and easy to get wrong.
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A record for the batch: the reason, who rolled it back and the result of every row are kept with the import.
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Customers are handled too: customers created by the file are removed if they have no transactions yet, and existing customers the file updated go back to their earlier details, which voiding documents can't do.
Open Import data and open the batch that was wrong.
Check the deadline on the batch page, which says until when the batch can be rolled back.
Tap Roll back batch.
Read the explanation, enter a Reason, then confirm.
Wait for the system to finish, then check the Rolled back and Can't roll back (kept) counts.
Rows that can't be rolled back
Devices used after the import, such as sold, sent for repair or transferred, aren't rolled back and count as kept. To fix those, deal with each one, for example void the sale first, then void that device's opening stock document. See Void a document: steps and reason.
After the rollback
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The imported opening stock and past-sales documents are voided, not deleted. Imported devices become voided.
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Importing opening stock and past sales never recorded cash, so rolling back doesn't change the cash drawer.
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Sale prices from voided past sales are no longer used for valuations.
Past the deadline
After 30 days the rollback button disappears. Void the wrong documents one by one from Transactions. Imported documents don't need a second person to void.
The full import and rollback steps are in Roll back an import.