Published Last updated Written and reviewed by the Resale Intelligence team
This document describes how the system actually works and is being reviewed by legal counsel. The wording may change before full launch.
On this page
Record the check of a customer's card or documents: method, result and card expiry. History can't be edited, and the status changes when the card expires.
- Who can do this:
- Owner, Store Admin, Manager, Cashier (role defaults; the owner can change them)
Identity verification (KYC) means checking that a customer is the person on the document they show, then recording the result as evidence. The system keeps who checked, how, and what the result was.
Who can record it
You need the Verify customer identity permission, held by default by: Owner, Store Admin, Manager, Cashier.
Record a verification
Open the customer's page from Customers.
On the Identity verification (KYC) card, tap Save.
Choose the Method you actually used.
Tick Identity matches the document if it matches; untick it if it doesn't.
Enter the Card expiry date and any notes, then tap Save.
Methods you can choose
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Checked the original ID card
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Read the card with a card reader
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Checked documents (company)
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Verified by video call
These record how you checked. The system isn't connected to a card reader or video call yet, and there is no place to upload a photo of the card.
Verification status
| Status | Meaning |
|---|---|
| Not verified | No passing check recorded yet |
| Verified | A passing check is on record |
| Document expired | The card used has expired; the system updates this every night |
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A Fail result is kept in the history but doesn't change the status.
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Verification history can't be edited or deleted. If you recorded something wrongly, record a new result.
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For a customer whose document expired, check their new card and record it again.
If the check fails
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Record the result with Identity matches the document unticked; the system keeps the Fail result as evidence.
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Don't buy from someone whose identity doesn't match the card.
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If you suspect bad intent, raise the customer's risk level and tell the owner. See Customer risk levels and blocking.
How it relates to buying
The store must record a seller with a national ID or tax ID for every purchase; see Why buying needs the seller's ID number. Other conditions, such as verifying first or refusing an expired document, come from rules the system holds for the law. If a rule applies, the system gives the reason when you confirm the purchase.