group Help Center
Customers and personal data
Add and find customers, verify identity, risk levels, PDPA consent by purpose and requests from the people the data is about.
- Customers: add, find and view them Add customers during a transaction or from the list, find them by name, code or full phone or ID number, and see identity, consent and risk on their page.
- Customer identity verification (KYC) Record the check of a customer's card or documents: method, result and card expiry. History can't be edited, and the status changes when the card expires. gavel Awaiting legal review
- Why buying needs the seller's ID number Second-hand dealers must record what they bought and from whom, so each purchase or trade-in needs a seller with a national ID or tax ID before it is confirmed. gavel Awaiting legal review
- Customer risk levels and blocking Set a customer to normal, watch, high risk or do not transact. You cannot buy from a blocked customer, and lowering from high risk needs a specific permission.
- PDPA consent by purpose Consent is recorded separately for transactions, an ID copy and news. Customers can change their mind any time, and every change stays in the history. gavel Awaiting legal review
- Reveal a customer's full ID and contact details Customers' ID number, phone, email, birth date and address are partly hidden. People with the permission can reveal them; every reveal goes in the audit log.
- Customers asking to see, correct or delete data The store controls its customers' data and answers their PDPA requests. Check identity first; view and correct data in the app; deletion goes through support. gavel Awaiting legal review
Other categories
- rocket_launch Getting started
- add_box Buying and intake
- query_stats Valuation and Safe Buy
- inventory_2 Stock and item costs
- point_of_sale Selling and receipts
- undo Voids and returns
- account_balance_wallet Cash and money accounts
- monitoring Reports and Store Intelligence
- notifications Notifications
- badge Team and permissions
- shield_lock Account and security
- credit_card Plan and billing
- settings Store settings
- upload_file Data import and export
- support Troubleshooting
- hourglass_top Not available yet
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