Published Last updated Written and reviewed by the Resale Intelligence team
On this page
A status says which stage a device is at and whether it can be sold, such as received, awaiting repair, ready to sell, reserved or sold. Most follow documents.
Every device always has exactly one status. It tells you which stage the device is at, whether it can be sold, and whether it counts as shop capital. Statuses show as labels with an icon, text and colour on Inventory and on the item page. Each change is recorded in the Timeline with the time, who did it and why.
Statuses for buying and selling
| Status | Means | Comes from |
|---|---|---|
| Received | Received, but not through inspection yet | A purchase or trade-in where a critical check failed |
| Awaiting inspection | Waiting for a check before sale | A customer return, a repair closed for inspection, or a manual change |
| Awaiting repair | Has a problem that needs fixing | An inspection with a failed check or weak battery, or an open repair job |
| Ready to sell | Can be sold now | A passed inspection, a finished repair, or a branch transfer received |
| Listed | Sellable, and the shop has advertised it | A manual change |
| Reserved | Sellable, but held for a customer | A manual change; see Reserve an item for a customer |
| In branch transfer | Sent to another branch, waiting to be received | A branch transfer |
| Sold | Sold | A sale or trade-in document |
| Written off | Out of stock because it was lost, damaged or seized | A write-off document |
| Voided | The document that brought it in was voided | A voided purchase, or an import rolled back |
Three statuses can be sold on the sale screen: ready to sell, listed and reserved.
Only some statuses can be changed by hand
Members with Edit items tap Change status on the item page and can only choose awaiting inspection, ready to sell, listed or reserved, always with a reason. Only the options the current status allows are offered.
Every other status changes through a document only, such as a sale, write-off, return, branch transfer or repair job, so the system always knows which document caused it. While a repair job is open or the item is in a branch transfer, the change-status button doesn't appear.
Which statuses count as capital tied up
Statuses where the shop still holds the device (from received to in a branch transfer) count as stock, count towards stock age and count as capital tied up in reports. Sold, written off and voided don't. See Stock age: how slow-moving and dead stock are counted.
Statuses that aren't open yet
The system also has statuses for pawn and Dealer Exchange, such as pledged or sent to a dealer, but those features are not open yet, so shops won't see them. See Pawn is not open yet.