Published Last updated Written and reviewed by the Resale Intelligence team
On this page
Tap Write off on the item, choose a cause, add details and get a second person to approve. The cost stays and counts as a loss; a found device can come back.
- Who can do this:
- Owner, Store Admin, Manager, Supervisor-Approver, Inventory staff (role defaults; the owner can change them)
A write-off is for a device that leaves the shop without being sold, for example lost, stolen, damaged beyond repair, seized by the authorities or claimed by its rightful owner. The system creates a stock adjustment document, the device becomes Written off, and its cost stays on the books, counted as a loss in reports.
Before you start
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You need the Adjust stock permission. By default it is held by: Owner, Store Admin, Manager, Supervisor-Approver, Inventory staff.
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A device can be written off while it is received, awaiting inspection, awaiting repair, ready to sell or listed.
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Every write-off needs a second person to approve, unless you're the owner or the shop uses solo mode.
Open the item page and tap Write off.
Choose the Cause, such as lost, stolen, damaged beyond repair, seized by the authorities, or claimed by the rightful owner.
Write the Details, at least five characters, such as the date it went missing or a police report number.
Have the approver enter their own email, password and 6-digit code, or tap Ask for approval later.
Tap Confirm write-off.
Asking for approval later
If no approver is in the shop, tap Ask for approval later. The approver decides under Approval requests. Once it's approved, come back to the item, tap Write off, fill in the details again if the box is empty, then tap Confirm write-off. The approved cause and details are used. See Send and decide approval requests.
Effect on the numbers
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The device leaves sellable stock and no longer counts as capital tied up or towards stock age.
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Its cost stays in the cost ledger, and reports count it as a loss.
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The write-off document has no money in or out.
If the device turns up later
Open the item page, tap Item found, write the details and tap Confirm return to stock. The device is ready to sell again. Or void the original write-off document. See Void a document: steps and reason.