Published Last updated Written and reviewed by the Resale Intelligence team
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Record the cash and bank money you already have as an opening balance before the first purchase or sale, or the balance goes negative when you pay a seller.
- Who can do this:
- Owner, Store Admin, Manager, Accountant (role defaults; the owner can change them)
The opening balance is the money the store already has before it starts using the system. The system only knows about money that passes through it, so without an opening balance the account goes negative the first time you pay a seller.
Before you start
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Count the cash in each branch's drawer.
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Check the balance of every bank and PromptPay account the store uses.
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The account must exist first. If Cash/accounts shows No accounts yet, tap Add account first (see Money accounts: cash drawer, bank and PromptPay).
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You need the Record cash movements permission. By default these roles have it: Owner, Store Admin, Manager, Accountant.
Record the opening balance
Open Cash/accounts and tap Record cash movement.
Set Type to Opening balance.
Choose the Account the money is in.
Enter the Amount you actually counted.
Type Details, for example "cash on the day we started", then tap Save.
Repeat for each account until every drawer and account the store uses has its balance.
After saving
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The account balance goes up straight away and the entry appears in Recent activity.
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The system issues a document numbered
CSH-…so it can be checked later. -
The entry is dated the moment you save; you can't back-date it. Record opening balances before the first purchase or sale.
If you entered the wrong amount
An opening balance can't be edited. Void that document and record it again.
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Tap the opening balance in Recent activity to open the document.
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Tap Void and fill in Void reason.
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Record the correct opening balance.
Voiding needs the Void transactions permission, held by default by: Owner, Store Admin, Manager, Supervisor-Approver. Some voids need a second person; see Why some tasks need a second person.