Published Last updated Written and reviewed by the Resale Intelligence team
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You were signed out after inactivity, or a page was left open too long. Reload, sign in again and check the record saved before you redo it.
The This page has expired page, with This page was open for too long. Please reload it and try again., means the system no longer accepts input from a page left open too long. This stops someone else from carrying on in your account on an unattended device.
You were inactive for too long
The system signs you out automatically after a period without activity. How long depends on the type of account.
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Counter accounts: 120 minutes without activity
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Accounts with important permissions, such as voiding documents, refunds, recording cash or managing the team: 30 minutes without activity
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Every account must sign in again 12 hours after signing in, even when used the whole time
Screens that refresh their own numbers do not count as activity. Once you have timed out, opening a new page takes you to the sign-in page with Your session timed out. Please sign in again. Tapping a button on a page left open shows the expired page, or a box asking you to refresh the page.
Forms you were filling in
A record is saved only when you confirm and see the success message. If the expired page appears while you are typing, what you entered may be lost and you will need to enter it again.
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Finish one purchase or sale at a time; don't leave a form open over a long break
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After signing in again, open Transactions and check whether the record was saved before you redo it, so you don't create a duplicate
Signed out for another reason
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Someone signed this device out from another device, or the account was suspended
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Accounts with important permissions must enter the password every time; the system says For security, accounts with privileged permissions must sign in with their password every time
Details are in Why the system signed you out.
The system asks for your password again
This is not the expired page. Important tasks such as exporting a report or the store's data ask for your password again and remember it for 10 minutes. See Why you are asked for your password again.