support Help Center
Troubleshooting
Can't find a model or item, scanning fails, no access, an expired page, receipts that don't fit the paper, and how to contact the team.
- Can't find a model in the catalog If the model search finds nothing, type fewer words, drop colours, try the English name or model number, and request the model if it's still missing.
- Can't find an item on the sale page The sale page only finds items ready to sell in the selected branch. Check the branch and item status, and type the full IMEI or serial number.
- Camera scanning doesn't work The scan button uses the camera through the browser. If it fails, allow the camera, use Chrome on Android, cover other barcodes, or just type the number.
- No access page (error 403) It means your role, personal permissions or branch access don't cover that task, or the store is suspended. No data is lost; ask the owner to check.
- Contact the team with a reference code Copy the reference code from the error page and send it via the contact page with the time and what you were doing. Never send passwords or customer data.
- Page not found message (error 404) It appears when a link is wrong or old, belongs to another store or branch, or the feature isn't open. Check the store and branch, then search again.
- Page expired or a form won't submit You were signed out after inactivity, or a page was left open too long. Reload, sign in again and check the record saved before you redo it.
- 80 mm receipts don't fit the paper Choose 80 mm on the document page before printing, then pick the receipt printer, 80 mm paper, no margins and actual size in the print dialog.
- Report numbers don't match what you expect Figures differ because voided documents are excluded, returns count on the return date, sales and profit use different dates, and some columns follow access.
- The system is slow or not working The system needs the internet every time you save. If it is slow or offline, check the connection and look in Transactions before redoing anything.
- Too many attempts: you have to wait After several wrong passwords or two-factor codes, or very fast repeats, the system makes you wait a moment. Wait and retry, or reset your password.
Other categories
- rocket_launch Getting started
- add_box Buying and intake
- query_stats Valuation and Safe Buy
- inventory_2 Stock and item costs
- point_of_sale Selling and receipts
- undo Voids and returns
- account_balance_wallet Cash and money accounts
- group Customers and personal data
- monitoring Reports and Store Intelligence
- notifications Notifications
- badge Team and permissions
- shield_lock Account and security
- credit_card Plan and billing
- settings Store settings
- upload_file Data import and export
- hourglass_top Not available yet
Still need an answer? Ask the team
Type your question about using the system. The team replies by the email or phone you give. Common questions become FAQs without naming anyone.