Published Last updated Written and reviewed by the Resale Intelligence team
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The system needs the internet every time you save. If it is slow or offline, check the connection and look in Transactions before redoing anything.
The system goes over the internet every time you save. If a page is slow, stuck or says there is no connection, check the sections below. Most important of all: don't save again before checking whether the first attempt went through.
The no-internet page appears
If the app is installed or the browser supports it, losing the connection shows an offline page with a retry button.
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The system does not work offline; buying, selling and viewing data need an internet connection
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Store data is not kept on the device, to protect shared counter devices
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Check Wi-Fi or mobile data, then tap retry
The connection dropped during a transaction
A record is saved only when you confirm and see Transaction saved. What you typed into a form when the connection dropped may be lost and need entering again.
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Before redoing it, open Transactions and check whether the document already exists
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If it does, don't save it again
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If you saved it twice by mistake, void the extra document; see Void a document: steps and reason
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A device with an IMEI that is still in stock can't be bought in twice anyway
Pages are slow or take long to load
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Long periods, such as a whole year, show rows in parts; tap Show more or export a file
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Store Intelligence keeps its results for a short while; Update now recalculates everything, so it takes longer than usual
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Imports run in the background; the screen says You can close this page; the work continues in the background.
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Close tabs you left open and keep the browser up to date
A maintenance or error page appears
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Under maintenance: the team is updating the system; wait a moment and reload
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Temporary system error: records saved successfully before are all still there; try again. If it keeps happening, copy the reference code on the page and report it as described in Contact the team with a reference code