Published Last updated Written and reviewed by the Resale Intelligence team
On this page
Open the item, tap Expense in the true cost card, choose a type, the amount and how you paid. It joins that device's cost, so true profit counts every cost.
- Who can do this:
- Owner, Store Admin, Manager, Inventory staff (role defaults; the owner can change them)
The true profit on a device subtracts every cost of that device, not just the sale price minus the purchase price. Whenever you pay for a specific device, such as a new screen, a battery, parts or shipping, record it as an expense of that device. There are 10 expense types to choose from.
Before you start
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You need Record item expenses, and you must be able to see costs (View cost and profit).
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Expenses can only be added while the device is still in stock. Sold devices can't take more.
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For an open repair job, record repair costs on the repair job instead. See Send a device for repair and close the job.
Open the item page and go to the True cost card.
Tap Expense.
Choose the Expense type, such as repair, battery replacement, spare parts or shipping.
Enter the Amount and Details, for example "new screen" or "shipping to the repair shop".
Choose Paid by to match how you actually paid, then tap Save.
After saving
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The system creates an item expense document (numbered from EXP) and records the money leaving the account for the method you chose.
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The True cost card shows the costs by type and the new Total cost.
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Before the sale, the card shows the Expected profit at target price. After the sale, it shows Sales revenue, Net profit, margin, ROI and the days it took to sell.
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Tap the link to the cost ledger entries at the bottom of the card to see every entry with its document number.
Costs the system records for you
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The purchase or trade-in price, as the acquisition cost
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A card fee entered at the sale, split across each device on the bill. See How card fees are split across devices.
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Repair and parts costs recorded on a repair job
Fixing a mistake
Cost entries can't be edited or deleted. If you recorded one wrongly, open that EXP document from Transactions and void it with a reason. The system writes reversing entries for both the cost and the money. Then record it again correctly. See Void a document: steps and reason.
Expense types you can choose
Repair cost, Battery replacement, Parts, Shipping, Platform fee, Payment processing fee, Promotion/freebie, Commission, Holding cost and Other expense. Pick the right type so reports can split costs correctly.