Published Last updated Written and reviewed by the Resale Intelligence team
On this page
Tick split payment and enter each method's amount so they add up to the total. For cash only, enter the cash received and the system works out the change.
- Who can do this:
- Owner, Store Admin, Manager, Cashier (role defaults; the owner can change them)
A customer can pay one bill two ways, such as part cash and part transfer. The system records the money into each account according to how it really came in, so the cash drawer and the bank balance stay true. When the customer pays cash only, the system works out the change.
One method and change
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Choose a method under Receive payment by: cash, transfer, PromptPay or card.
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For cash, enter the Cash received or tap a quick amount. The Change appears in the totals card.
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For other methods, you can enter a Reference/slip number (optional).
If the cash received is less than the amount due, the sale isn't saved. The receipt prints both the cash received and the change.
Split across two methods
In Payment, tick Split across several payment methods.
Two rows appear: the first uses the method you'd chosen with the full amount, the second is a transfer.
Choose the method for each row and change the amounts to match what the customer actually paid.
Watch the message under the rows. If it says Short by or Over by, adjust until the rows add up to the total exactly.
Tap Confirm sale.
Good to know
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The rows must add up to the total due exactly. If they don't, the system tells you the amount needed.
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When splitting, the Cash received and change fields don't appear. Enter the cash amount that actually goes into the drawer.
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If a row is a card, the card fee field appears. See How card fees are split across devices.
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A sale with a trade-in can't be split; it uses one method. See Take a trade-in during a sale.
Which account the money goes to
Cash goes to the cash drawer of the selling branch. Transfer, PromptPay and card go to the main account for that method. See the balances under Cash/accounts, and Money accounts: cash drawer, bank and PromptPay.
On the receipt
The receipt prints every method the money came in by, with the amount and any reference. For a single cash payment, it also prints the cash received and the change.
Recorded the wrong method
A document's payment method can't be edited. If it's wrong, for example the customer transferred but you chose cash, void the sale and sell again with the right method. See Recorded something wrong or sold at the wrong price?.