Recorded something wrong or sold at the wrong price?

Money documents can't be edited, so void the wrong one and record it again. Target prices, grades and customer details are changed on their own pages.

Documents that record money can't be edited directly. Most fixes mean voiding the wrong document with a reason and recording it again correctly. Some non-money details can be edited on the item or customer page. Here are the common cases and how to fix each one.

Sold at the wrong price, or the wrong discount

If the customer is still there, or the sale was just made: void the sale. The device goes back to ready to sell, then sell it again at the right price. If you recorded it yourself, an approver is needed. See Void a document: steps and reason.

If the customer brings the device back: record a return, then sell it again. See Take back an item and refund the customer.

Bought the wrong model, spec or price

Void the purchase. The device becomes voided; then buy it again correctly. The same IMEI can be received again, because a voided device doesn't count as in stock; the system shows it has passed through the shop before.

You can't void it once the device has been sold, reserved or sent to another branch. Void the later document first.

Chose the wrong payment method

For example, the customer transferred but you chose cash, so the drawer won't match. Void the document and record it again with the right method. See Split payments and work out change.

Recorded an item expense wrongly

Open the expense document (numbered from EXP) from Transactions and void it. The cost and the money are reversed. Then record it again. See Record per-item costs: repair, battery, parts, shipping.

Wrong grade, battery or inspection result

Tap Inspect on the item page and inspect again. The new result replaces the old one, which stays in the history. There's no need to void the purchase.

Wrong target sell price

Change it straight away in the Selling price card on the item page. See Set a selling price and use the suggested price.

The status doesn't match reality

• Set to reserved or listed by mistake: tap Change status and choose the right status.

• The device is missing: write it off. See Write off damaged or lost stock.

• Sold but never recorded: record the sale now. The document date is the day you record it.

Wrong customer on a document

For a sale or purchase, void it and record it again with the right customer. If only the customer's details are wrong, such as their phone, edit them on the customer page.

A whole import file was wrong

Don't void documents one by one; roll back the whole import. See Wrong import: roll back the batch instead of voiding.